https://ibb.co/3ymgrYwb
https://ibb.co/RGsWW2Gg
by the way i got refunded for the second (6.49 tl) purchase so i just want my plan for first payment

https://ibb.co/YFwVx34Z
https://ibb.co/dwbqyJ2X

I bought the 2TB plan 30mins ago payment was successful but my plan was not active, then i changed my plan to 250GB and the payment sucessfull again but i did not get the plan either, now i paid for two plans and did not get any of them, can i get some help please