Unable to access files. error: Operation forbidden

[thisisatotallyfakea]

Hi team, I am unable to access my files on blomp.

Error:

Code: Select all

2025/05/07 01:32:49 DEBUG : rclone: Version "v1.69.1" starting with parameters ["rclone" "lsd" "blomp:xyz@abc.com/vids" "-vv"]
2025/05/07 01:32:49 DEBUG : Creating backend with remote "blomp:xyz@abc.com/vids"
2025/05/07 01:32:49 DEBUG : Using config file from conf"
2025/05/07 01:32:50 DEBUG : Swift container xyz@abc.com path vids: Auto set use_segments_container to false
2025/05/07 01:32:52 ERROR : : error listing: Operation forbidden
2025/05/07 01:32:52 DEBUG : 3 go routines active
2025/05/07 01:32:52 NOTICE: Failed to lsd with 2 errors: last error was: Operation forbidden

I'm unable to access my file via Rclone, and both the blomp tool too. Web UI also doesn't work. I reported this almost 2 months ago and did not receive a resolution and suddenly my post has also disappeared. Please just give me a dump of my data. I'd like to move away from Blomp

[BlompSupport]

Hello thisisatotallyfakea

Thank you for reaching out to us, and I sincerely apologize for the issues you have mentioned.

Let me start off with the good news; we've been updating and redesigning our support forum, as you may have seen, which may explain why you are not able to see your previous post. Do not worry, we already have one of our expert developers looking into this.

As for the issues you're experiencing, we want to get this resolved for you as quickly as possible. We have tested these on our end, and they are working just fine, which shows me this is an isolated issue. Could you please provide a bit more details? Are you seeing the same error on Web UI and desktop application? I see your error with the Rclone, and we'll immediately look into that.
What about the rest of the issues you are having? Providing screenshots of any error messages or unexpected behaviors you have seen would help us pinpoint the cause much faster

In the meantime, I have asked the Blomp team to test the issues you have mentioned again, to ensure everything is functioning the way we want it.

Again, we want to apologize for the delay or any inconvenience this has caused you. We also see that you mentioned that you reported this 2 months ago and did not get a response. Since we have a 24/7 customer support, we want to look into this. If you can let us know where you initially reported the issue, we'll follow up on that as well.

We are here to help you, and we'll do everything to assist you.

[thisisatotallyfakea]

Thanks for getting back to me. Basically I have 5 folders, let us call them A-E respectively.

Two of these folders, A and B contain a large amount of files in a single directory. All others also contain large amount of file but they are at different levels. A and B contain a large amount of files at the same level. I am able to access all other folders (C-E) , only A & B, ie folder which contain a lot of files in them are inaccessible. Both of your software throw the same error as above.