Blomp Support Forums

Dear Blomp,

I have just discovered that some files of mine that have been uploaded, which are large (>1 GB), are corrupt. I tried to play through BlompGo, Dashboard, but it did not play. I tried to download it and play it with the installed codec on my PC, but the video wouldn't play. One of the example files is "GX010131.mp4" that you might check. Please kindly solve this issue.


Thank you and warm regards

Blomp User

Hi c1122,

Thank you so much for reporting this issue to us. We want to assure you that your files remain safe, and our expert developers are already looking into it to better understand what’s happening.

We’ll keep you updated as soon as we have more details. Thanks again for your patience and support!

Warm regards,

Dear Blomp,

Please kindly update it. I am still unable to play some of my videos

thanks

Hi c1122,

Thank you for your patience while we completed our investigation. We’ve confirmed that the files which don’t play after downloading were broken during the upload process. To resolve this, you’ll need to re-upload the specific files that aren’t playing. We have tested this feature using multiple types of files, and they all seem to be working perfectly. With a quick re-upload, you’ll be good to go!

We’re here to support you if you run into any issues while re-uploading. Please let us know how it goes.

Kind regards,