Unable to delete files and folders

[bradtus]

Can't delete folders via the web interface. Not using delete nor using bulk delete.
The folder disappears at first, but just comes back on a refresh.
Anyone encountered this?

[BlompSupport]

Hi there,

Thank you for reaching out. It looks like the files you’re trying to delete were created by a backup or sync tool, which sometimes assigns very long or system-generated names. In such cases, the web interface may appear to delete them but they can reappear after a refresh because the tool still keeps them linked.

If you’d like, we can manually delete them for you as a temporary workaround. Please confirm, and we’ll proceed right away.

With care,
Your Blomp Support Team

[BlompSupport]

Hi Bradtus,

We hope this message finds you well. Since we didn’t hear back from you regarding our last reply, we wanted to follow up. The bulk deletion feature has been working perfectly for a while now, and we wanted to confirm that everything is running well on your end as well. If you’re still encountering difficulties, please let us know, and we’ll be happy to assist further.
Thanks again for reaching out. We’re always here to help!

Warm regards,
Your Blomp Support Team